Integrating Zendesk with Shopify

The Shopify integration app allows you to view Shopify orders for a storefront in a Support ticket or in Chat.

You can also process refunds and cancellations for Shopify orders in a ticket, reducing the need to switch systems and provide faster customer service.

The Sunshine profiles and events feature provides a consolidated view of the customer by viewing Shopify events within the customer context interface and their Shopify profile in a ticket.

This article includes the following topics:

• Viewing Shopify orders in Support and Chat
• Refunding a Shopify order in Support
• Cancelling a Shopify order in Support
• Viewing Sunshine profile and events in a ticket

Related articles:

• Setting up the Shopify integration for Support and Chat
• Setting up Sunshine profiles and events for Shopify in Support
• Explore recipe: Reporting on refunds and cancellations with the Shopify integration